Clearwater Plumbing and Drains, Inc. Terms & Privacy Policy

Privacy Policy

Information we collect

When you contact us, request an estimate, or schedule service, we may collect your name, phone number, email address, service address, details about your plumbing issue, and payment information. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and how you found our site.

How we use your information

We use your information to schedule and perform service, provide estimates and invoices, process payments, respond to your questions, follow up on completed work, and improve our services and website.

Advertising, analytics, and third-party services

We advertise our services on platforms including Google and Yelp, and we use analytics and advertising tools from these and other providers. These tools use cookies, tracking pixels, and similar technologies to measure ad performance, understand how visitors use our site, and show our ads to people who may need plumbing services. In some cases this means information about your visit is shared with those platforms.

We also use third-party providers for phone and form tracking, customer relationship management, review requests, scheduling, and payment processing. Payments are handled by secure third-party processors. We do not store full payment card information on our systems.

We do not sell your personal information for money. We do not rent your contact information to unrelated companies for their own marketing.

Yelp, Google, and other outside platforms

If you contact us through Yelp, Google, or another directory, review site, or lead platform, that platform collects and handles your information under its own privacy policy, not ours. We do not control those platforms or how they use your data. We encourage you to review their policies directly. The same applies to any third-party website we link to.

Calls, texts, and recordings

By providing your phone number, you agree that we may contact you by phone, text message, and email about your service request, appointment, estimate, or completed work. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or opt out of marketing emails using the unsubscribe link. Opting out of marketing does not stop messages directly related to a scheduled or active service call.

Phone calls to and from our office may be recorded or monitored for quality and training purposes.

Reviews and photos

We may photograph completed work for our records, training, marketing, and website use. These photos show the work performed, not identifying details of your home's interior or your personal information, and we do not publish customer addresses. If you would prefer we not use photos from your job, let us know and we will honor that.

Your California privacy rights

California residents have the right to request access to the personal information we have collected, request deletion of that information, correct inaccurate information, and opt out of the sharing of personal information for cross-context behavioral advertising. You also have the right not to be discriminated against for exercising these rights.

To make a request, call us at (760) 420-6281 or email us at [ADD EMAIL]. You can limit most advertising cookies through your browser settings or by using the ad settings offered by Google and other platforms.

Data security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed for business, tax, warranty, and legal purposes. No system is completely secure, and we cannot guarantee absolute security.

Children

Our services and website are not directed to children under 16, and we do not knowingly collect their personal information.

Terms of Use

By using our website or services, you agree to these terms.

Estimates and quotes are based on the information available at the time and on the conditions visible during inspection. Final pricing may change if additional issues are discovered once work begins. We will inform you before performing any work beyond what was approved.

Information on this website is provided for general informational purposes only and is not a substitute for an on-site inspection by a licensed plumber. Clearwater Plumbing and Drains, Inc. is not responsible for damage or loss resulting from actions taken based on general website content.

We ask that you treat our staff and property with respect. We reserve the right to refuse or discontinue service to anyone at our discretion.

We may update this policy and these terms at any time. The updated version takes effect when posted to this page. Continued use of our website or services means you accept the current version.

Questions

Clearwater Plumbing and Drains, Inc.

License #1101228

(760) 420-6281